Privacy & Communications Policy
Effective Date: September 1, 2025
Lease Birmingham LLC (“we,” “our,” or “us”) respects your privacy and is committed to protecting it. This Privacy & Communications Policy explains how we collect, use, and share your information, including how we communicate with you via SMS, email, and phone, in compliance with applicable laws including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and CTIA Guidelines.
By providing your information or opting in to receive communications, you consent to the practices outlined below.
Information We Collect
We may collect the following types of information:
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Personal Information: Name, email address, phone number, mailing address, and any information you provide when contacting us, submitting rental applications, or using our services.
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Property-Related Information: Details related to rental inquiries, lease applications, or property management services.
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Communication Preferences: Your consent and preferences for SMS, email, and phone communications.
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Usage Data: IP address, browser type, operating system, access times, and browsing activity.
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Cookies and Tracking Technologies: Used to improve website functionality and marketing performance.
How We Use Your Information
We use your information to:
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Deliver property management services.
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Respond to inquiries and applications.
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Process leases, payments, and account-related matters.
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Send important account, lease, or property updates.
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Communicate with you via SMS, email, and phone in compliance with your preferences and applicable laws.
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Send promotional or marketing content if you have opted in.
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Comply with legal and regulatory requirements.
Communications Policy
SMS Text Messages
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By providing your mobile phone number and expressly opting in, you consent to receive SMS text messages from us.
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Messages may include property updates, lease reminders, account notifications, scheduling confirmations, and promotional offers.
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Message Frequency: Frequency varies based on your activity with our services.
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Opt-Out Instructions: You may opt out at any time by replying STOP to a message. Reply HELP for assistance.
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Carrier Disclaimer: Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
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We may use trusted third-party SMS service providers to deliver messages on our behalf.
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Consent to receive SMS messages is not a condition of purchase or service.
Email Communications
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If you provide your email address, we may send you service-related messages (account updates, lease information, billing notices).
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With your consent, we may also send promotional or marketing content.
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Opt-Out Instructions: You may unsubscribe from promotional emails at any time by clicking the “unsubscribe” link in the message.
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Service-related emails are transactional and necessary for providing our services.
Phone Communications
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By providing your phone number, you consent to being contacted by phone regarding property management services, lease information, or urgent updates.
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Calls may be placed manually or using automated dialing technology, in compliance with TCPA regulations.
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Telemarketing calls will only be made with your prior express written consent.
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You may request to limit or restrict phone communications at any time.
TCPA Compliance
We comply with the Telephone Consumer Protection Act (TCPA) and related regulations. This means:
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We will not contact you via SMS, email, or phone without your consent where required by law.
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You have the right to withdraw consent at any time by following opt-out instructions provided in our communications.
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We maintain records of opt-in consent where required.
Sharing of Information
We do not sell your personal information. We may share your information only in these cases:
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Service Providers: With trusted third parties (e.g., SMS delivery providers, email platforms, payment processors).
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Legal Requirements: When required by law, subpoena, or court order.
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Business Transfers: In connection with a merger, acquisition, or asset sale.
Data Security
We implement reasonable security measures to safeguard your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute protection.
Your Privacy Rights
Depending on your location, you may have rights including:
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Access to personal information we hold about you.
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Requesting corrections or deletion of your data.
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Withdrawing consent for SMS, email, or phone communications.
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Restricting or objecting to specific types of processing.
To exercise your rights, please contact us at the details provided below.
Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.
Changes to This Policy
We may update this Privacy & Communications Policy periodically. Any updates will be posted here with a revised effective date.
Contact Us
If you have questions about this Privacy & Communications Policy or wish to manage your communication preferences, please contact us:
Lease Birmingham LLC
📍 1021 Brocks Gap Pkwy, Suite 125, Birmingham, Al 35244
📧 general@leasebirmingham.com
📞 (205) 947-1702